Refund policy

Return & Refund Policy

Last updated: May 9, 2026

Thank you for shopping with us. We want you to be happy with your purchase. If you are not fully satisfied, we’re here to help.

Returns
We accept returns within 5 days of the original delivery date.

To be eligible for a return:
Items must be unused, unworn, and in the same condition that you received them.
Items must be in the original packaging with tags attached (if applicable).
Order number is required.

Certain items are non-returnable, including:
Gift cards
Final sale or clearance items

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with photos of the issue. We will work quickly to resolve it.
Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.

Exchanges
There are no exchanges.

Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was shipped
The product is defective
We recommend using a trackable shipping service for returns.

How to Start a Return
To initiate a return, please contact us at:
Email: lavavalleytradingco@gmail.com
Please include:
Your order number
The item(s) you wish to return
Reason for the return

Lava Valley Trading Co.

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Refund policy

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